ServiceNow
Modules Include:
Part – 1 ServiceNow Core Concepts
Business Rules
Script Includes
Client Scripts
UI Policies
Data Policy
Scripting – GlideRecord, GlideAjax, Javascript Functions etc Scripting best practices
UI Actions
ACLs
Different types of Schedule Jobs
Report, homepages amd Dashboard
Data sources, transform maps and scripts
Revision of all the concepts
Part– 2 ServiceNow Admin
Service Catalog
ITSM modules
Part – 3 ServiceNow Development
Building custom application

ServiceNow

$1500 USD
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ServiceNow

About this course

With today’s dispersed workforce, teams need a secure and collaborative environment to share information and manage processes. This is even more critical when external stakeholders such as suppliers and customers participate in the design process. A PLM software is designed to manage complex product information and workflow to facilitate collaboration at many levels.

 

Anyone that works in a process-oriented environment and uses PLM should take this course.

 

Number of jobs in the U.S. – 2,000+ (Source: LinkedIn)

 

U.S. National Average salary – $126,476/year (Source: ZipRecruiter)

 

ServiceNow starts with an overview of the Now platform. It aims to provide you an understanding of modern digital workflows including basic UI configurations and stories. The course covers three parts starting from the basics moving on to administration and finally development.

 

Prerequisite – None required.

Syllabus

Modules Include:

Part – 1 ServiceNow Core Concepts
Business Rules

• Description • When to use? • Tips and Tricks

Script Includes

• Description • When to use? • Tips and Tricks

Client Scripts

• Description • When to use? • Tips and Tricks

UI Policies

• Description • When to use? • UI Policy Actions Tips and Tricks

Data Policy

• Description • When to use? • Tips and Tricks

Scripting – GlideRecord, GlideAjax, Javascript Functions etc Scripting best practices
UI Actions

• Description • When to use? • Tips and Tricks

ACLs

• Description • When to use? • Tips and Tricks

Different types of Schedule Jobs

• Description • When to use? • Tips and Tricks

Report, homepages amd Dashboard

• Description • When to use? • Tips and Tricks

Data sources, transform maps and scripts

• Description • When to use? • Tips and Tricks

Revision of all the concepts

Part– 2 ServiceNow Admin
Service Catalog

• Build real time catalog item • Discussion on RITM, Req and catalog taks and their related workflows • Understand Catalog client scripts, catalog ui policies • Understand different type of variables Tips and Tricks

ITSM modules

• Incident management • Problem management • Different types of Change management • Understand SLAs • Understand different type of change workflows • Tips and Tricks

Part – 3 ServiceNow Development
Building custom application

• Build tables, different type of fields • Create Process flow, Related list, list layout and form layout • Build logic using server side scripts • Build logic using client side scripts • Create record producer and build logic using catalog client • scripts/Ui policies • Create custom workflow for reminders • Tips and Tricks