Advanced Salesforce System Administration
Introduction
Object Relationships
Advanced Reporting
Salesforce Advanced Automation
Support Processes
Sandboxes
Using the AppExchange
Know When to Code
Final Project
System Administrator Certification Discussion

Advanced Salesforce System Administration

$1500 USD
Categories:
Reviews:
Advanced Salesforce

About this course

Salesforce® is the leading Customer Relationship Management (CRM) software system that’s widely used by most well known organizations. It simplifies and streamlines sales, support, service, marketing and several other business functions. Salesforce® is simple to use yet powerful enough with it’s advanced business and analytical capabilities.

 

With organizations increasingly moving to cloud based computing, Salesforce® administrators are in high demand. A Salesforce® Administrator is responsible for managing the smooth operations and administering the configuration side of Salesforce®.

 

Number of jobs in the U.S. – 81,000+ (Source: LinkedIn)

 

U.S. National Average salary – $111,426/year (Source: ZipRecruiter)

 

This advanced Salesforce® training course teaches students essential system administrator skills and how to customize Salesforce®, create custom objects and report types, use sandboxes, and leverage all the automation tools in Salesforce®. The course includes a final project giving students a real-world design and customization scenario.

 

Prerequisite – All students should have a working knowledge of Salesforce® or should have completed the Introduction to Salesforce® training class.

 

LEARN FROM A CERTIFIED SALESFORCE® INSTRUCTOR!!

Syllabus

Introduction

Object Relationships

• Recognizing the need to create a custom object • Lookup or master-detail? • Rollup summary fields

Advanced Reporting

• Custom Report Types • Custom Summary Formulas • Bucket Fields

Salesforce Advanced Automation

• Flow

Support Processes

• Queues • Assignment Rules • Auto-Response Rules • Escalation Rules • Web to Case • Email to Case • Support Settings

Sandboxes

• Types of Sandboxes • Creating and Refreshing Sandboxes • Metadata vs. Data • Change Sets

Using the AppExchange

• Using the AppExchange • How to assess apps • Unmanaged and Managed Apps

Know When to Code

• Understanding declarative limits • Evaluate customization priorities • Typical coding scenarios

Final Project

• Design, configure, and customize a business scenario in Salesforce • Review student solutions

System Administrator Certification Discussion

• Requirements • Exam study Resources • Preparation